United warns of delays after ground stop for ‘technology issue’

United Airways passengers confronted the prospect of delays Wednesday night after the provider requested a nationwide floor cease due to an IT glitch.

The bottom cease was requested round 6:15 p.m. EST and lasted about two hours. United issued an announcement simply after 10 p.m. EST saying that the difficulty had been resolved.

United was treating the difficulty as a controllable delay, that means it could would cowl sure delay-related bills for vacationers. The “know-how problem” affected a system that feeds info on flight instances and weight and steadiness into the corporate’s different flight packages.

“We’re working with clients to get them to their locations after a know-how disruption on Wednesday night. The underlying know-how problem has been resolved, and, whereas we count on residual delays, our staff is working to revive our regular operations,” the airline mentioned.

As of 10:30 p.m. EST, flight-tracking service FlightAware showed {that a} third of United’s mainline flights have been operating not on time, although that determine included flights from earlier than the bottom cease went into impact. Nonetheless, the variety of each delays and cancellations for United ticked up following the bottom cease.

Extra have been attainable as United labored to get crews and planes again on schedule, however the lifting of the bottom cease steered the worst was over.

Every day Publication

Reward your inbox with the TPG Every day publication

Be a part of over 700,000 readers for breaking information, in-depth guides and unique offers from TPG’s consultants

By signing up, you’ll obtain newsletters and promotional content material and conform to our Terms of Use and acknowledge the info practices in our Privacy Policy. You could unsubscribe at any time.

A “floor cease” holds flights on the bottom in order that arrivals do not again up at an airport experiencing a difficulty like poor climate or one other occasion that restricts arriving flights. In some circumstances, an airline will request a floor cease if it is experiencing an operational problem, which seems to have been the case for United this night.

Flight delay sources