Marriott Bonvoy has rolled out a brand new computerized room improve system, which ought to present a smoother check-in course of and take a number of the guesswork out of complimentary room upgrades for elite members.
Here is how the brand new course of works and what it means for you.
How Marriott room upgrades work
Marriott Gold Elite members and above are eligible for complimentary room upgrades upon arrival, giving them entry to rooms on larger flooring or with higher views, for instance.
Till just lately, elite members normally needed to hope for — and even request — an improve upon arrival, and their possibilities of getting one appeared to partially rely on their powers of persuasion and the workers member working the entrance desk on the time.
The brand new know-how will improve elite friends robotically earlier than they get to the property, in concept taking a number of the guesswork out of the method.
The system will first approve Nightly Improve Awards, beginning 5 days earlier than check-in for many manufacturers and three days earlier than for Ritz-Carlton, St. Regis and Edition properties. Then it’s going to assign complimentary room upgrades to elite members beginning at 3 p.m. on the day earlier than check-in.
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The method is not fully automated. After the system does its factor, the resort workers should nonetheless assign the out there upgraded rooms and make sure every one.
In response to an organization spokesperson, “Throughout our preliminary pilot, each associates and members offered overwhelmingly constructive suggestions, and we’re thrilled to roll out the know-how globally.”
How can I be sure I get upgraded?
Sadly, the reply is: You continue to cannot. There are sometimes extra elite members than there can be found rooms, and there is not any strategy to assure you may snag considered one of them.
If you happen to’d quite not roll the cube on a complimentary improve, you possibly can attempt redeeming a Nightly Upgrade Award. These awards may also help you affirm an improve somewhat sooner, however your improve request will not be thought of till at most 5 days earlier than check-in — and there is not any assure it is going to be authorized. Plus, Nightly Improve Awards are solely redeemable at choose manufacturers.
Backside line
The excellent news is, Marriott’s new computerized room improve system ought to make the improve approval course of somewhat simpler and fairer for Gold Elite members and above, and it’s best to know in the event you’ve been upgraded earlier than you even set foot contained in the resort. However in the event you’re trying to assure an improve, take into account redeeming your Bonvoy points for a premium room or paying for an improve with a Marriott credit card.